# Barfing Cats and Other Stories from Talking to Weasels in Support

Wednesday, March 21, 2018
By dreeves

We’ve written a lot about weaseling and cheating (combatting it, recovering from it) in Beeminderland, and about how we approach customer support. Today we thought we’d share some of our standard responses to weaselly things we hear occasionally when people go off track on their goals.

## “Not legit!”

Oh no, what happened?

Calling not-legit should be super painless but we’re going to at least have an unautomatable interaction with you about it.

## “Not legit! My cat got sick and barfed on everything in my house and I totally ran out of time to hit my do-less goal for junk food!”

Hey _____, we’re always super worried about breaking Beeminder’s incentives in cases like this! Any kind of “just this once” exception is a perilously slippery slope, as you can imagine. Arguably the point of Beeminder is to make sure important goals don’t get crowded out when things get busy. (We’d love to nerd out about the philosophy and behavioral economics of this kind of thing if you have more thoughts!) Can you formulate a general principle that would apply to this and all future similar cases where it would make sense to call such derailments not legit?

## “Oops, I forgot to enter my data!”

Actually we take this at face value and don’t assume any weaselliness is going on. It’s by far the most common thing we hear in support and is totally fine and we just happily fix things up for you when this happens.

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